Support

Questions, a page that won’t read, a purchase to restore — write to help@chartband.com. A real person answers.

Scanning

• Use the in-app scanner and keep the whole page in the frame. A line cut off by the edge can’t be read — the app will ask you to retake it.
• Printed and hand-written charts both work; even light and a flat page help most.
• A wrong chord? Hold it on your page to fix it. Hold a bar to fix a whole line.

Purchases

• Restore: Settings → Restore purchases, on any device signed in to the same Apple ID.
• Trial and subscription: managed by Apple — Settings → your name → Subscriptions. The app can’t cancel a subscription for you, but it will take you there.
• Bought lifetime while the trial was running? Turn the trial off in Subscriptions so it doesn’t renew; your lifetime unlock stays.

Privacy

Your pages never leave your device. The full notice: chartband.com/privacy.